FAQ
General
What's the shipping cost?
We offer free shipping in the US on all orders over $50. Shipping costs average $4.50 to any state in the US. International shipping costs may vary.
When will I receive my products?
All products are shipped out from our fulfillment center within 1-5 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly and you place your order on Monday, you should receive it by Friday the same week.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out a new product for you or issue a full refund. Refer to our refund policy in the footer of the page. If you cancel a non-subscription order before the order is confirmed to ship, you will be issued a full refund.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to our shipping and refund policy in the footer.
How do you ensure product quality?
Our products are produced under strict quality control standards and manufacturing best practices, ensuring you receive a quality product every time.
Can I track my order?
Once you make a purchase and your order is confirmed, we will send you an order tracking link.
Do you ship Internationally?
Yes, international shipping is available. Order fulfillment takes 1-5 business days, and delivery typically takes 2-5 business days depending on your location. Shipping costs vary by destination country. Please note that we are not responsible for any custom duties or taxes that may occur upon receipt, and international orders may experience delays due to customs processing.
Subscription
What does the subscription give me?
If you subscribe to get the products monthly, you will receive them in a timely manner and never run out of product. And you will get a much better price.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase.
What is your subscription cancellation policy?
You may cancel at any time other than within a one-day period before your subscription renewal. If cancellation is not completed prior to this one-day period, your designated payment method will be charged for the next billing cycle. Subscriptions remain active until the customer cancels before the next renewal cycle.